What should a technician do after verifying a customer's complaint of steering wheel shimmy during hard braking?

After verifying a customer's complaint of steering wheel shimmy during hard braking, the technician's first step should be to note the concern on the repair order. This action is essential for several reasons.

Firstly, documenting the issue ensures that there is a clear and official record of the customer's complaint, which can be referenced later during the repair process. This helps maintain the context of the issue as multiple technicians might work on the vehicle or if the vehicle returns for follow-up repairs.

Secondly, properly noting the concern provides a basis for further diagnosis and investigation. It gives insight to any other technicians who may look at the vehicle after the initial assessment, allowing them to understand the symptoms reported by the customer without having to rely solely on verbal communication.

Lastly, a detailed repair order helps ensure that the customer’s concerns are addressed and allows for tracking the resolution of the issue, which is essential for customer service and satisfaction. Documenting the complaint is a foundational part of the service process that contributes to accurate diagnosis, effective repair, and maintaining a transparent dialogue with the vehicle owner.