What information is typically excluded from a work order?

A work order is a crucial document used within the automotive repair process that typically includes essential details regarding the current service performed, customer information, vehicle specifics, and a description of the issue as reported by the customer.

The cause of the vehicle's problem is often included because it provides vital context for the technician performing the repair. Similarly, customer information and vehicle details are indispensable for proper record-keeping and assisting in future services.

In contrast, information about the previous owner's problem is generally excluded from a work order. This is primarily because the current service should focus on the existing issues with the vehicle rather than historical data about previous owners. It ensures that the documentation remains concise and relevant to the current service request, reflecting the current condition and needs of the vehicle rather than past issues that may no longer be applicable.