What are the three C's associated with a work order?

The three C's associated with a work order are commonly understood as Concern, Cause, and Correction. Each of these elements plays a crucial role in effectively managing and resolving vehicle issues:

• Concern refers to the specific problem or issue that the customer has reported. Identifying the concern accurately ensures that the technician understands what needs to be addressed during the repair process.

• Cause is about diagnosing the underlying reason for the concern. This step is critical because it allows the technician to pinpoint what is actually wrong with the vehicle instead of just treating symptoms.

• Correction involves outlining the necessary steps to fix the identified issue. This phase ensures that the proper repairs or adjustments are made to resolve the concern effectively, leading to customer satisfaction and the vehicle's optimal functionality.

In summary, the correct answer encapsulates the entire process of addressing vehicle issues in a structured manner, making it vital for efficient auto repair and customer service.